Prior to founding Success Facets business coaching in Atlanta, Jeff began his business life in sales before going on to law school and becoming a trial and business lawyer for seven years. He was then recruited into the corporate world and, after completing his MBA degree, held a number of senior executive positions including Senior Vice President of Human Resources, Chief Marketing Officer, and General Counsel for several large publicly traded companies, including Cincinnati Bell Inc.

With over thirty years of business experience and having owned and operated several businesses, Jeff has worked in very small entrepreneurial companies as well as large public companies. He has managed departments ranging in size from 1 to over 500 employees and has held positions in Human Resources, Sales, Finance, Marketing, IT, Planning and Business Development, Legal, and administration. He has completed over one hundred mergers, acquisitions, and divestitures of public and private domestic and international companies, conducted business in over 120 countries worldwide, completed thousands of complex agreements and dispute resolutions, trained developed and coached multiple teams and thousands of employees and led companies through periods of both high growth and economic downsizing.

As a Board-Certified Business Executive & Life Coach Jeff has worked with both business owners and senior executives for over sixteen years to expand their strategic thinking, improve their leadership skills, maximize their personal and professional development, remove roadblocks, and implement solutions for success. What makes Jeff's coaching unique is that he focuses on the whole person: from business, management, and leadership skills, to behavioral skills, relationship skills, and dealing with the changes in their lives both in and out of business.

Business leaders are responsible for sales, marketing, product development, delivery, finance, human resources, legal, facilities, information technology and everything else in rapidly changing environments. It is not an easy task and often leads to a lack of focus, overwork, frustration, lagging performance. Jeff coaches leaders on how to make more money, develop their team, manage their time and take their business to the next level.

An experienced business owner, leader, coach and public speaker, Jeff engages people to achieve levels of success they have not attained before.

Your business. Your life. Your success. What do you want to accomplish next?

Jeff Smith

SuccessFacets.com
jeffsmith@successfacets.com
770-988-1831

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Mark has worked with HireSmart Virtual Employees for a year now, but he has had the pleasure of working in the PM industry for fourteen years. He loves his NARPM family and all the friends he has made on this journey, and is honored to be a part of the ATL One Day Conference.

Jessica Foster has professionally managed investment portfolios across the US for more than 20 years and is an executive coach at Better Who. She specializes in helping businesses and management companies grow and scale.Through her brand #200livingrooms, Jessica inspires and motivates BDM's and sales professionals to elevate their performance, sharing this challenge nationwide as a speaker and consultant. She also hosts a monthly mastermind group virtually about setting attainable goals and implementing daily habits to achieve them. Her self-described secret to success is “consistent persistence".

Robert has been training on property management topics for over 20 years and has challenged managers on topics of preventing litigation, developing profit centers, fair housing and other relevant topics. Robert brings experience and wisdom to the world of property management education and this workshop is just one of many you'll wish you'd attended.

Tal is a co-owner of Avalon Property Management. He and his wife, Jeanette, began their real estate career in 1991 and opened Avalon in 2009. Since the early days, their focus has been on Revenue per Door/Profit versus increasing the Door Count.

Kayla Sharp is the Senior Property Manager and Association Broker at All 3 Realty’s Georgia location, a family-owned company she co-founded with her parents (hence the "All 3") and later expanded by adding Trent Ratliff, everyone’s favorite team member, seven years ago. With two locations managing over 950 properties, Kayla takes immense pride in her diverse team representing three different countries. She believes exceptional customer service drives success in property management and advocates for more human connection, urging everyone to “pick up the phone and talk to people!” Known as the self-proclaimed Queen of Getting 1-Star Reviews Removed, she’s passionate about creating outstanding resident experiences and can’t stand when tenants decide to move out. Outside of work, Kayla trains for triathlons and will never answer a call on a Friday as she's usually on two wheels. A NARPM member for eight years, Kayla joined the organization after being inspired (and slightly terrified) by Monica Gilroy’s eye-opening litigation stories, which fueled her commitment to staying educated and prepared in her field. Over the past four years, she has been a dedicated member of the NARPM Board of Directors and was named the NARPM National Volunteer of the Year in 2023. Known for her ability to throw unforgettable parties that bring people together, Kayla’s mission goes beyond the events—she’s passionate about creating a sense of belonging, ensuring every NARPM member feels valued and appreciated.

Megan began volunteering for the Atlanta Chapter of NARPM® in 2009 when she first joined NARPM®. She quickly joined the Board of Directors as a Chapter Leader and since then has enjoyed various positions including Director, Secretary and Chapter President in 2022. She has served on and chaired various committees and is the Atlanta Chapter Program and Events Chair for 2025. Megan has taken time to be involved on a National level by serving on the Nominating Committee, Member Services Committee, Professional Development Committee and National Convention Committee for several years. Megan was one of NARPM® Top 40 Under 40 in 2012. She continues to support NARPM® both locally and nationally any way that she can as she attributes much of her success to her involvement in the organization and the many relationships she has formed since becoming a member in 2009.

Seasoned Business Development Executive and Sales Leader with over 16 years of expertise in the SFR Property Management industry. Experienced in collaborating with Property Management companies, Retail SFR investors, and Institutional Investors nationwide. A proven track record of driving real estate growth by expanding door counts, facilitating PM company acquisitions, building referral partnerships, and fostering portfolio growth.

After 6 years as an actor and theater educator, Bess embarked on her property management career in 2010, joining her father’s company in Marietta, GA. Over the past 14 years, she has honed her expertise in various roles, including leasing agent, property manager, business development manager, office manager, and operations manager with McCreary Realty Management and PURE Property Management in metro Atlanta. In 2024, Bess transitioned to a new role where she focuses on enhancing the resident experience, safeguarding client assets, and generating additional revenue streams for property management companies. As an Onboarding Project Manager at Second Nature, she now delivers a Triple Win experience through their Resident Benefits Package.

Megan Brooks is the director of sales at Onsight Pros. She thrives on helping property managers save time and stress by mastering property awareness. A proud University of Tennessee alum and die-hard Vols fan, Megan balances life with three amazing kids and her beloved German Shepherd, Lucky, who runs the house.

Trent is a proud graduate of the University of Georgia. In his spare time, he enjoys spending quality time with my family. At 40, Trent embraced a new challenge by starting to compete in IronMan events, pushing himself to new physical and mental limits. With a passion for both personal growth and community, I balance my athletic pursuits with my career and family life. Whether it's cheering for the Bulldogs or training for my next race, I’m always striving to improve and stay engaged in what I love.

Robert has served on the NARPM Atlanta Chapter Board of Directors in varying capacities for more than a decade. He currently serves as the NARPM Atlanta Chapter Real Estate School administrator and chair of the Legislative Affairs Committee. Robert founded and subsequently sold Title One Management then went on to serve as Director of Strategic Initiatives at Pure Property Management until July 2024. Robert currently operates Suite Stays Atlanta, a short term rental management company.

Todd Ortscheid is CEO of Revolution Rental Management, a property management company in Atlanta, GA that has been in business since 2008. In addition to running his property management company, Todd also does some consulting work on the side to assist other property managers with increasing the revenue of their companies and automating their processes. Prior to entering the world of property management, Todd was an airline pilot for fourteen years, leaving Southwest Airlines to focus on growing his property management business. During his airline career, Todd also served as Executive Vice President of the world's largest pilots union, the Air Line Pilots Association, Int'l (ALPA).

Todd lives in Senoia, GA with his wife Abi, his son Aiden, and their dog Pip.